Providers Secured Services Provider Communications Provider Alerts Provider Letters Medical Office Notes Pharmacy News Services Provider Enrollment Request Provider Recognition Program Cultural & Linguistic Services Orientation, Workshops & Roundtables Resources Provider Manual Provider Directories Provider References Billing Information Medical Management Clinical Practice Guidelines "How To" Tutorials - Authorizations and Referrals Health & Wellness: Member Information EPSDT Quality Improvement Contact a Provider Network Account Manager Improved Health Outcomes Program (iHOP)

Provider Office Staff Educational Resources

• Provider Brochure - Title VI (PDF)

• Provider Medical Office Notes: Implementing Culturally Competent Care (PDF)
  Implementing Culturally Competent Care

• Health Literacy: How to Communicate So Your Patients Understand (PDF)

Diversity Toolkit

• Your Rights Under the Americans With Disabilities Act (PDF)
  • Spanish Version (PDF)

• Your Rights Under Section 504 of the Rehabilitation Act (PDF)
  • Spanish Version (PDF)

• How to File a Discrimmination Complaint with the Office For Civil Rights (PDF)
  • Spanish Version (PDF)

• Your Rights Under the Community Service Assurance Provision of the Hill-burton Act (PDF)

• Know Your Civil Rights (PDF)

• Executive Order 13166 (PDF)

• National Standards for Culturally and Linguistically Appropriate Services (PDF)

• ICE - Better Communication, Better Care (PDF)

• Voices of the South Asian Communities (PDF)

• Voices of the Ukranian Community (PDF)

• Voices of the Arab Communities (PDF)

• Voices of the Somali Community (PDF)

• Communicating with Your Latino Patient (PDF)

• Communicating with Your Russian Patient (PDF)

• Communicating with Your Chinese Patient (PDF)

• Communicating with Your Vietnamese Patient (PDF)

• End of Life Care: The Latino Culture (PDF)

• End of Life Care: The Vietnamese Culture (PDF)

• End of Life Care: The Russian Culture (PDF)