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iEXCHANGE

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If you encounter difficulties logging-on to iEXCHANGE®, such as getting locked out or requiring your password to be reset, please contact the Provider Training Specialist at 502 585-8224. These issues can be resolved very quickly.

Recent iEXCHANGE Communications


iEXCHANGE® is a web-based program that allows you, our health care providers, to submit authorizations on-line. Currently, Passport Health Plan PHP utilizes iEXCHANGE® for online authorization of the following services:

  • Inpatient OB Deliveries
  • Obstetrical OB Globals
  • Hospice
  • EGD
  • CPAP
  • Colonoscopy
  • Speech Therapy, Occupational Therapy, Physical Therapy
  • MRIs knee, cervical and lumbar
  • Cholecystectomy
  • Select ENT
  • Synagis
  • Cardiac Catherization
  • Select Home Health Services including mediplanners and home health aide visits
  • Select DME Services including breast prosthesis, knee/ankle/back brace and hospital bed
  • Cardiac/Pulmonary Rehab

Providers may also use iEXCHANGE® to view outpatient and inpatient authorizations online, as related to their facility. Online access to authorizations will streamline your process by reducing the number of telephone calls you make to the Plan.

iEXCHANGE® also allows you, the provider to search for authorizations by member, authorization number, date of service and/or physician. View the following information online for each authorization:

  • Member identification number, coverage dates, and PCP
  • Authorization number
  • Service requested
  • Primary diagnosis
  • Treatment dates and,
  • Status of the authorization.

iEXCHANGE® is designed for multiple user access and is FREE. Providers wanting to use iEXCHANGE® must have access to the Internet and a web browser of 5.5 or higher. At PHP, we encourage all of our providers to take advantage of this user-friendly online tool. For additional information, to schedule training or to be enrolled in iEXCHANGE®, please contact the iEXCHANGE® Provider Training Specialist at 502 585-8224.

This number should be retained for reference purposes.

Should there be any further questions, please do not hesitate to contact the Service Desk at extension 48888.

General Resources

Resources for OB Global Authorizations

Resources for Other Authorizations