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How to contact Passport Advantage

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How to contact Passport Advantage for Medical Appeals

If you have any questions about the Passport Advantage provider appeals process, please call the Research Appeals Specialist at (800) 578-0636, press 1, 0, then enter ext. 7307 between the hours of 8:00 a.m. – 4:30 p.m. If calling after hours, feel free to leave a confidential voicemail.

All Passport Advantage provider appeals should be submitted in writing to:

Passport Advantage
ATTN: Research Appeals Specialist
305 West Broadway, 3rd Floor
Louisville, KY 40202

Electronic Claims Submission:

Emdeon (formerly WebMD)
(800) 845-6592

The Passport Advantage Plan’s electronic payer identification numbers are:

Professional Claims (CMS 1500): SX154
Institutional Claims (UB 92): 12X24

Claims Submission (for new and corrected paper claims):

Passport Advantage
P.O. Box 69325
Harrisburg, PA 17106-9325

All Written Correspondence and Refund Checks:

Passport Advantage
305 West Broadway, 3rd Floor
Louisville, KY 40202

Web Site:

www.passportadvantage.org

Important Telephone Numbers:
Provider Claims Services Unit (PCSU):	(800) 578-0775
Provider Services:	(800) 578-0775
Provider Relations Department:	(502) 585-7943
Member Services:	(800) 578-0603
Utilization Management:	(800) 578-0636
Case Management:	(800) 578-0636

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