New Care Coordination Team

We are happy to tell you about our new Coordination Team called Care Connectors. Care Connectors is a team ready to help you get the care you need. Now, we have 2 phone lines committed to serving you!

1. Care Connectors 1-877-903-0082/ TTY/TDD 1-800-691-5566. Our new Care Connectors team will get you to the right person so you can get the care you need.

Here are some ways Care Connectors can help you:

• Help connect you with case and disease management programs.
• Answer questions about your health.
• Set up provider visits for you.
• Set up rides to your medical visits, when appropriate.
• Set up health screenings for you.
• Find services in your area.
• Help with scheduling follow-up care with a specialist if you visited the emergency room.
• Help you with long-term diseases such as asthma, diabetes, or COPD.
• Help with pharmacy problems such as prescription refills and prior authorizations.
• Find resources such as help with electric bills or food stamps.
• Help you get enrolled in our Yes, You Can! Quit Smoking program.
  

2. Member Services 1-800-578-0603/ TTY/TDD 1-800-691-5566. Our Member Services team is still here to help you get the most out of your benefits.

Call Member Services when you:

• Need a new ID card.
• Have questions about your benefits.
• Want to change your primary care provider (PCP).
• Want to ask questions or check on your eligibility.
• Have a change in address or name.
• Receive a bill in the mail.