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Special Programs

Case Management

If you or your child have special health care needs or are disabled, case management may be able to help you. Passport Health Plan’s case managers are registered nurses or social workers. They can help you understand major health problems and set up care with your providers. A case manager will work with you and your provider to help you get the care you need.

Some examples of members who might need case management are:

  • Members who need help with one or more health problems.
  • Members who need help getting community resources such as housing and heating assistance.
  • Members who have cancer.
  • Members who are HIV positive or have AIDS.
  • Foster care children.
  • Members who have diabetes.
  • Members who have sickle cell.
  • Members who have Chronic Obstructive Pulmonary Disease (COPD).

If you think case management can help you, call Care Coordination at 1-877-903-0082. A case manager will call you back to talk about your needs. Remember, being a part of case management is your choice.

Asthma Program

Passport Health Plan has a special program for members with asthma. An asthma manager is here to answer your questions and work with you and your PCP to help you control your asthma. Members with asthma get information in the mail about:

  • Things that make asthma worse and how to avoid them.
  • Supplies that will help control asthma (peak flow meter and asthma action plans).
  • Asthma medicines.

If you have questions about the program, please call an asthma manager at 1-877-903-0082, press 0, then press 78307.

Diabetes Program

Passport Health Plan has a special program for members 18 years and older with diabetes. A diabetes manager can answer your questions and work with you and your PCP to help control your diabetes. A diabetes manager can:

  • Answer questions about your diabetes and what you can do to help control it.
  • Help you get supplies you may need.
  • Help you get diabetes education classes.
  • Remind you about tests related to your diabetes.
  • Work with your PCP to help meet your needs.

If you have any questions about the program, please call a diabetes manager at 1-877-903-0082, press 0, then press 78259.

Care Connectors

Passport Health Plan has a special team for members who need help with their health care. The team is called Care Connectors. Care Connectors are ready to get you to the right person so you can get the care you need.

How can Care Connectors help you?

  • Help connect you with case and disease management programs.
  • Answer questions about your health.
  • Set up provider visits for you.
  • Set up rides to your medical visits, when appropriate.
  • Set up health screenings for you.
  • Find services in your area.
  • Schedule follow-up care with a specialist if you visited the emergency room.
  • Help you with long-term diseases such as asthma, diabetes, or COPD.
  • Help with pharmacy problems such as prescription refills and prior authorizations.
  • Find resources such as help with electric bills or food stamps.
  • Enroll you in our Yes, You Can! Quit Smoking program.

If you need help getting the care you need, please call us at 1-877-903-0082. TTY/TDD users may call 1-800-691-5566.