ID Cards

You will get 2 plastic ID cards in the mail: Passport Health Plan ID card and Medicaid ID card. The Medicaid ID card is called KyHealth Choices. Keep both cards with you at all times.

Your Passport Health Plan ID card will be mailed to you after you call Member Services and choose a primary care provider (PCP). You will only get one Passport Health Plan ID card unless something in your life changes or you change your PCP.

Each family member will get his or her own Passport Health Plan ID card. When you get your ID cards in the mail, check everything on the cards. If there is an error on the Passport Health Plan ID card, call Member Services.

Each family member will also get a Medicaid (KyHealth Choices) card. If there is an error on your Medicaid (KyHealth Choices) card or if you lose it, call the Department for Community Based Services (DCBS). See the “Membership” section on page 4 of the Handbook to find out which office you should call.

Things to Know About Your ID Cards

• Carry both ID cards with you at all times.
• The ID cards can only be used by the member whose name is on the card. Do not let anyone else use your card! If you do, you may have to pay for their costs or lose your eligibility for Medicaid.
• Your provider may ask you to show a picture ID. This is to make sure the right person is using the card.

What Your ID Cards Will Look Like

What’s on the Medicaid (KyHealth Choices) Card

Some of the things on the front of the card:

• Member's name
• Medicaid ID number

What’s on the Passport Health Plan ID Card

Some things on the front of the card:

• Effective date - this is when you can start using your card.

• Member's name.
• Passport Health Plan ID number.
• Primary care provider (PCP) group name.
• PCP group phone number.
• State ID number

Some things on the back of the card:

• Passport Health Plan’s Member Services phone number.
• Nurse Advice Line phone number.

KCHIP ID Card

Passport Health Plan ID Card